On-premise voice AI
The system that answers the night message and the call, on your own hardware.
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Health tourism
The enquiry that arrived while nobody was awake
Answering, following up, assembling the case file and reconciling agencies, on your own hardware.
When the patient does not cross a border and there is no acquisition spend behind the enquiry, that is a different page: Healthcare →
Our best patients message while the team is asleep, in a language nobody speaks.
Clinic ownerWe send the quote, then nothing. Weeks later they book somewhere else.
Patient coordinatorHalf the enquiries stall because the photos are unusable and someone must chase.
CoordinatorMonth-end is an argument with every agency about who actually sent which patient.
Finance lead
What changes first
The night message is answered
A reply goes out in the patient's language, and a complete case waits for your coordinator.
Quotes stop going quiet
Follow-ups go in their language on the agreed days, and stop when a person picks up.
Advertising is checked before it publishes
The post is read against the current rules and your team is told what to fix.
Where the work leaks, and what we build
Response
The message that arrives at night
An answering system on your own hardware replies in the patient's language, asks your intake questions, and hands your coordinator a complete case.
Nothing clinical and nothing priced leaves without a human approving it.
Follow-up
The quote that went quiet
We build the follow-up your coordinators have no hours for: the right message, in their language, stopping when a human picks up.
Automated follow-up stops the moment a coordinator joins the conversation.
Case file
Photographs that arrive ready
The intake chases for you: it checks angles and quality, asks for what is missing, and assembles a clean case file.
It never grades and never diagnoses. That stays with your clinician.
Reconciliation
Knowing what every agency actually sent you
We build the reconciliation that follows each patient from enquiry to treatment record to invoice, applies the terms you signed, and produces the statement.
Your finance lead approves the payment; the evidence is already assembled.
A week with the system
- Monday
- Weekend messages are already answered in the patient's language, waiting for your coordinator.
- Tuesday
- Open quotes are ranked by age. Follow-ups go out and stop when someone joins.
- Wednesday
- A promotional post is read against the current rules before it publishes.
- Thursday
- Missing photographs have been asked for, and the completed files reach the surgeon.
- Friday
- The agency reconciliation is ready: which patient came through which channel.
Illustrative example. Nothing here is a measured result.
What we would watch with you
| What we watch | How it is measured | Baseline |
|---|---|---|
| First-response time by channel and language | Inbound message to first substantive reply, by channel and language. | Nobody measures it today; owners quote a hoped-for figure. |
| Unanswered-contact rate | Contacts with no response inside the agreed window. | After-hours misses never enter the CRM, so reports miss them. |
| Enquiry to consultation, and consultation to booked treatment | Stage transitions by source campaign and by coordinator. | Reconstructed by hand at month end, and disputed. |
| Quote ageing | Open quotes by days since sent, and follow-ups actually made. | The decision window passes with no contact on most quotes. |
| Case-file completeness at surgeon review | Share of cases arriving complete first time, per treatment type. | Incomplete files are the commonest cause of quote delay. |
Questions clinics ask
Will it quote a price to a patient?
No. Nothing with a price leaves without a person approving it. The system drafts, your coordinator approves, and who approved what is recorded.
Will it assess the photographs for suitability?
No. It checks angle and quality, asks for what is missing, and assembles the file. Grading and diagnosis stay with your clinician; the system does not enter that territory.
Will it keep our advertising within the rules?
No. Your lawyer decides. The system reads the post against the current rules, shows the risky wording, and leaves a record of what was checked.
Health tourism
Send us one week of your enquiries.
We will tell you where you are losing them, and whether an agentic system helps.
Talk to us